We know shipping costs can get quite high, especially when we're tracking a package from NB to BC. So we asked ourselves what we could do to trim some of those costs.

We decided to try out one of our frequent customer requests - untracked shipping. When you see "Prime Shipping" as an option at the checkout, it means you can choose to skip the fancy gift box, skip the tracking, and save on shipping. We'll send your product via regular mail in a padded envelope.

Who can use Prime Shipping?

Canadian customers ordering select items (such as pendants, earrings, and ornaments) are eligible to select Prime Shipping at the checkout. The option only appears up to a certain weight limit - if you're ordering several items that might be individually eligible, their combined weights might tip you over the limit. Remember that any items sent via Prime will not be packaged in gift boxes. 

What if I live in the USA?

Our friends south of the border now have a similar option available on orders up to $150. Any more than that, and tracked parcels are the way to go.

Untracked? What if it doesn't show up?

If you have not received your order within 30 days, contact us and we will send you another. If you need to know for sure that you will receive your package faster than that, we encourage you to choose a tracked package option.

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