We’ve put together this list of the most frequently asked questions (FAQs) that shoppers ask us....
How Do I Pay For My Order?
Our website will direct you to paypal where you can enter your credit card information when you check out.
Even though statistically, it’s much safer to use your credit card on the Web than in a physical store, we understand that not everyone is comfortable with the idea. So, you may also order by doing the following:
Phone Toll-free 1-800-567-4416 ext. 1
Hours: Monday to Saturday 10:00 am – 5:00 pm A.S.T.
What if I don't like what I receive?
Aitkens Pewter guarantees its products and wants you to be satisfied with your purchase. If you wish to return something, send it to:
408 Queen St
We will issue store credit or process an exchange for the full value of your order, less the shipping fees. If you’d like to exchange an item or have it repaired and the mistake is ours, we will also pay your shipping costs.
Can I ship my order to a third party?
Yes, simply fill out the address under the “Ship to” portion. We can also gift wrap your purchase and enclose a gift card for an additional $5.00 Cdn.
How much can I expect to pay for shipping?
At "Checkout" we will automatically calculate the shipping and handling costs for you, and add it to your total. Get an idea of our shipping costs ahead of time by looking at our shipping guide.
How can I learn more about Aitkens Pewter's Business and Fundraising Programs?
Call our toll-free number at 1-800-567-4416 and press “Custom Sales” at Ext. 4. We’d be more than happy to answer your questions and/or send you one of our brochures.
How long can I expect to wait for an order?
We start processing retail orders as soon as we receive payment. If the item is in stock, we will ship it within 24 hours. If the item is not in stock and must be made, we’ll contact you and get it to you as soon as we can.
Custom orders vary so it’s best to talk to our sales staff about delivery dates.
Internet security & your privacy
The following paragraphs outline our practices concerning the collection and use of the information which you provide to us.
Aitkens Pewter does not share any personal information of its customers, such as name, address, telephone number, fax number or e-mail address with any third parties.
You may be required to provide such personal information to us when ordering a product. You will know when this information is being collected because you will be asked to complete and submit a form. We need this information to deliver products to customers, provide customer support and/or to administer customer accounts.
We also automatically collect other information by way of electronic means, such as the Internet domain name of the location from which you entered the site, and the model of your browser software. We will use this information to tailor our web site to better meet your interests and preferences.
Better still, please take the time to fill out our online Feedback Form!
Apart from personal information relating to shopping transactions, and information which is automatically collected by electronic means, all information and materials which you submit to us using this web site or otherwise shall be treated as non-confidential.