Shipping policy

Shipping

Everything we sell is cast and finished by hand in our workshop at 698 McLeod Avenue, Fredericton, New Brunswick. Your order ships from there.

What it costs

Within Canada — $15 flat, free on orders of $125 or more. One rate per order, whatever is in it and wherever in Canada it's going.

To the United States — US$15 flat, free on orders of US$200 or more.

Everywhere else — calculated at checkout. The cost depends on where your order is going and what's in it, and you'll see the exact amount before you pay. We ship to most countries.

Shipping is charged once per order, not per item. Applicable taxes are added at checkout.

Pick it up in Fredericton — free

Choose Pick up at checkout and collect your order from the workshop at 698 McLeod Avenue. We'll email you when it's ready. Pickup hours are [CONFIRM — see note 1].

When your order ships

If the piece is in stock, we ship it within one business day of payment, and you'll get a tracking number by email — usually one to two business days after you order.

If a piece has to be made, we'll contact you with timing before we start. Custom and engraved work varies, so please ask us about dates. If you need something by a particular day, tell us in the order notes and we'll tell you honestly whether we can do it.

Once your parcel is with the carrier, delivery time is out of our hands. We can't guarantee a delivery date.

Duties and customs

United States — nothing extra to pay. Our US prices include import duties, so your parcel is not held for a customs bill and nothing is owed on delivery.

Everywhere else — your country may charge duty, tax or a customs handling fee on arrival. Those charges are set by your own government, not by us, and they are the customer's responsibility. We declare every parcel accurately and at its full value.

If your order hasn't arrived

Your tracking number is the best guide once the parcel leaves the workshop. If it's stuck or taking longer than you expected, email frederictonsales@aitkenspewter.com or call 506-453-9474 — we'd rather hear from you early than late.

If 30 business days pass and your order still hasn't arrived, contact us and we'll send another.

If something arrives damaged or wrong

Get in touch with a photo and we'll put it right. If the mistake is ours, we cover the shipping both ways for a repair or an exchange.

Postal strikes and service disruptions

Canada Post labour action and severe weather can both delay parcels well beyond the usual times. When that happens we post a notice at the top of the website with what we know and what we're doing about it. Your order still ships on our normal timeline — it's the delivery leg that slows down.

Returns

Returns and refunds are covered separately in our Refund policy.

Questions

Aitkens Pewter 698 McLeod Avenue, Fredericton, NB E3B 1V5, Canada 506-453-9474 · frederictonsales@aitkenspewter.com Monday to Friday 9:00–5:00, Saturday 10:00–3:00 Atlantic time